Service SA - FAQ and Help

FAQ & Help

Finding Your Information

Service SA realises that people look for information in different ways, that’s why we’ve designed our site to cater for this.

For example, if you’re looking for a service, you can find it by:

Browsing Services via one of our category groupings
Browsing Life Events, where services are grouped by a contextual event
Searching by keyword or phrase

The site has two main methods for finding information; browsing and searching. To browse for information, use the main menu to look through:

Services - Payment, Application and Informational
SA Government – Departments, Premier and Ministers, Other State Government Bodies and more
Life Events
Directories - Crisis Helplines, Federal Government, Grants and more
Online Products
About Us - Service SA Organisational Information, Our Network, News and Contact Details

To search for information, simply enter your keyword or phrase into the search box (located on all pages) to display the search results in four key categories:

Services
Departments
Life Events
Online Products

To view the results for a category, click on the category to expand, and then select the required service from the list. If you have more than 10 results per category, use the next/previous page navigation links or the drop down page list to view other results. To view other categories, select the category to expand and display the results.

If you find your search keyword returning:

Too many results, try two or more words for a narrower set of results
Not enough results, use a broader or relative term to expand the results

Quick Tips

At the top of each page on the site (just below the heading for the page) there are “breadcrumbs”, which indicates where you are within the site and also allows you to retrace your steps back to the home page.
The Site Map (very top of each page, above the image) is useful for displaying how the site’s pages are organised under specific areas
While browsing services, you can quickly access the most popular services within our categories by viewing the "Top 10 Services in this Category" section.
You can quickly access major government websites for each service category from the "Related Sites" section when browsing services.

Need Help?

If you’re experiencing difficulties using the site, let us know via the Contact Us page. Send us your enquiry via our online form, or alternatively call our contact centre on 13 23 24 (8am to 6pm weekdays) or visit one of our locations to ask us for assistance.

FAQs

Q:	What is the best way to advise Service SA of incorrect information on the website?
A:	Use the Contact Us page to send Service SA an online message. It helps if you provide us with your email address too.
Q:	My Internet speed is not the best; can I speed up the page display times?
A:	Using the Text Only version of the site (link at the bottom of each page) helps by only displaying text and not images.
Q:	What is a Life Event?
A:	A Life Event is a grouping of services based on the context of a scenario in a person's life e.g. Learning to Drive. You can read through a Life Event sequentially or skip to different pages using the table of topics.
Q:	Is every SA Government service covered in this website?
A:	Service SA aims to provide the majority of SA Government services online, but in some cases this is not possible. We are working towards an integrated model of delivering services from a whole-of-government perspective. If you would like a specific service delivered via this website, let us know via the Contact Us page and we will investigate if we can provide it online.