Businesses have a range of fair trading obligations to their customers and to other businesses. Most of these are covered under:
- Federal Government laws administered by the Australian Competition and Consumer Commission (ACCC)
- South Australian Fair Trading laws administered by Consumer and Business Affairs (CBS).
On this page:
Dealing with customers
Product safety and labelling
Dealing with other businesses
Industry codes of conduct
Dealing with customers
Information about your warranty and refunds obligations and guidance on the laws for advertising and selling are provided by the Australian Competition and Consumer Commission (ACCC).
To meet your obligations under the fair trading laws you need to consider a range of issues on selling to customers.
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Product safety and labelling
Find out about product safety and information standards, and what you are not allowed to put on labels from the ACCC.
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Dealing with other businesses
Guidance on dealing with other businesses is available from the ACCC. This information includes merger guidelines, authorisations, notifications, supply issues, dealing with other businesses online, anti-competitive conduct, avoiding cartels, and rules on price fixing.
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Industry codes of conduct
Knowing your rights and obligations under the Trade Practices Act helps you to be professional in the way you deal with your customers, as well as other businesses, and to avoid problems.
Industry codes of conduct currently prescribed under the Trade Practices Act can be found on the ACCC website:
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More information
On this site
The aims of fair trading laws
Your fair trading obligations
Consumer protection law
Advertising and the law
Contacts
ACCC Small Business Helpline
Phone: 1300 302 021
Consumer and Business Services
Phone: 131 882