If you are interested in applying for a community housing organisation see
Renting from community housing organisations
To be eligible for community housing customers must meet the basic eligibility criteria before they can be
registered on the Community Housing Customer Register.
Customers must also meet the eligibility criteria set by the individual
community housing organisations they express interest in.
Being placed on the Register is not a guarantee that an offer of housing
will be made. Registrants must continue to meet the eligibility criteria
until they are housed with a community housing organisation.
When a registration of interest form is submitted, the customer must
provide the following information for everyone in the household aged 16 or
- proof of income that is less than two weeks old
- proof of assets
- proof of identity.
Any extenuating circumstances identified as part of the housing needs
assessment must be substantiated - eg by a letter from their doctor.
Multiple household groups
When determining eligibility there may be situations where the applying
household comprises more than one household group - eg couple with a child
and an elderly parent who is financially independent. In this situation,
the couple and their child are considered to be one group and the elderly
All household groups included on the registration of interest form must
meet the eligibility criteria in their own right to be registered for
community housing. In the above example the couple and their child must
meet the eligibility criteria for that household type, and the elderly
parent must meet the eligibility criteria as a single person.
If one of the household groups listed on a registration of interest form
does not meet the eligibility criteria, the household can't be registered
for community housing unless:
- the ineligible party is removed from the registration
- the needs test is met by someone listed on the registration.
Housing needs assessments
If the registrant indicates they have particular needs or circumstances
that limit their housing options a housing needs assessment can be
undertaken. This is to establish their level of need and the category they
should be placed into.
The Community Housing Customer Register has three categories which
registrants are placed into depending on their level of need.
||People in urgent need of housing and have long term
barriers to accessing or maintaining private housing options -
eg privately renting.
||People are not currently in urgent housing need but have
long term barriers to accessing or maintaining private housing
options - eg privately renting, or who meet the automatic needs
||People don't have urgent housing needs or long term
barriers to other housing options. In other words, they do not
meet Category 1 or 2 criteria.
In some situations a customer's support worker - eg social worker or
medical professional, may undertake a housing needs assessment by
completing a housing needs report form (PDF 177KB) (Word 269KB) on the applicant's behalf and returning
this to the
primary contact organisation. This information can be used by the
community housing organisation to help determine which category is most
appropriate for the customer.
Other members of the household in need
If someone in the household other than the registrant is assessed as
being in need the household will only remain eligible for a higher category
provided they are able to demonstrate that either:
- they are related to the other household member, or
- the other household member has been living with them for at least
12 months before the registration was lodged, or
- the other household member has been requested or directed to live
with them - eg bail conditions.
If the other household member in need doesn't normally reside with the
registrant or they leave the household, they can lodge a registration of
interest in their own name provided they can demonstrate their ability to
Outcomes of housing needs assessment
Once a decision has been made about the registrant's level of need they
should be advised in writing and if appropriate their support worker should
also be advised.
On this siteManaging
the registration process
Training courses on offer
Memorandum of understanding
Policies, guidelines, factsheets, forms
Other websitesDepartment of Human Services
social and health related payments and services including Centrelink
DownloadsHousing options brochure
For an alternative version of this document contact
Community Partnerships and Growth
Partnerships and Growth