Accessing the community housing or NRAS customer register
Community Partnerships and Growth oversee the community housing and NRAS customer registers. These are registers of everyone who is interested in and eligible for community housing
and NRAS. Being placed on the register does not guarantee an offer of housing or that a registrant will be housed on the basis of the date they registered.
Contact Learning and Development
at Community Partnerships and Growth for training on its use
Community housing organisation staff requesting system access should: Step 1 -
Complete a user application form
. Step 2 -
Send this to Community Partnerships and Growth
Registering an application
People interested in community housing first need to complete a registration of interest form. If the customer meets the eligibility criteria, they can then be added to the Community Housing Customer Register.
Registration does not constitute an application for membership in a housing cooperative. This is a separate process and housing cooperatives are required to maintain separate membership records.
Primary contact organisations
The primary contact organisation is the organisation with whom a registration of interest is lodged, even if there is more than one organisation listed that the registrant is interested in.
Housing SA is the primary contact organisation for registrants who have expressed an interest in housing cooperatives.
The primary contact organisation is responsible for:
- updating the registrant’s information as required
- referring ineligible customers to more appropriate options
- managing enquiries
- returning incomplete registration of interest forms to customers
- sending an acknowledgement of registration letter generated by the Community Housing Customer Register within seven days of receiving the registration of interest form
- contacting and advising registrants if the primary contact organisation ceases to operate in its own right - eg due to amalgamation.
If a registrant wishes to change their primary contact organisation they need to complete a change of circumstances form and return this to their current primary contact organisation.
Housing SA provides a registration service for smaller housing associations and most housing cooperatives.
Changes in a registrant's circumstances
A registrant must contact their primary contact organisation if there is a change in:
- their name
- address and contact details - these can be updated verbally
- their support workers or agencies
- household composition, income or assets
- their household situation - eg need for housing has escalated
- the organisation they are interested in, areas or house types.
A registrant’s address and telephone numbers can be updated verbally provided that the caller’s identity has been established by asking them to confirm their:
- full name
- date of birth
- address and contact details
- Centrelink number (if appropriate).
All other information must be provided in writing by the registrant to their primary contact organisation. A change of circumstances form for housing associations and a change in circumstances form for housing cooperatives should be used as required.
All registrations will be reviewed by Housing SA every year to ensure that all the information is accurate and up to date.
On this siteLearning and developmentCommunity housing customer register
DownloadsRegistration management policySummary of management of applications for community housingRelationship between rules, tenant selection, criteria for membership by-laws and the community housing customer register system rules