The Homeless 2 Home (H2H) client and case management system replaced the SMART database in July 2011. All specialist homelessness agencies are required as part of their funding agreement to use this system.
For an alternative version of a document on this page contact Homelessness Strategy.
About Homeless 2 Home (H2H)
The H2H system:
- ensures a consistent response to clients across South Australia
- allows agencies to record contact with, services provided to and outcomes reached with clients
- allows for standardised reporting.
Agencies are able to:
- search for a client's history with homelessness agencies
- register and update client information
- undertake an intake
- undertake an assessment
- refer clients, with their permission, to other agencies.
Access, training and system support is provided to agencies by Homelessness Strategy.
Questions about the H2H system can be directed to DCSIHousingH2H@dcsi.sa.gov.au.
What's new in H2H
H2H Release 2.0 was launched on the 20 November. This release focused on background changes to the system. You will not notice any changes to functionality within the system, but you should notice improved load times.
H2H Release 1.4 - Add Client and Intake, was implemented on Wednesday the 24th of July. This release involved major changes to the add client and intake functions.
The add client function has been reduced to one page making the process much quicker. The intake function has been changed to act and look like the end support function with groups of questions divided into panels that can be expanded and collapsed. It also introduces some new questions (mental health and disability) and columns - 'Presenting' and 'week before' -within the housing, income and education panels.
A user manual covers all additional functions/enhancements that have been added to H2H.
The new Repeat Services function allows users to more easily add tasks and services to clients by duplicating the key information entered previously on a task/service. The repeat services button is located in the new 'action' column on the right hand side of each relevant listed task or service, or in the 'view' screen of each service or task.
The new assignments page allows users with agency manager level access to quickly and easily re-assign all services and tasks that are currently assigned to a particular worker to another worker. This is particularly useful when a staff member leaves an agency. Other changes to assignments include:
- the unassign button located conveniently on the assignments list,
- the inclusion of a services/tasks column so that it is easy to see how many open services/tasks that worker has, and
- more specific rules in relation to which workers can be assigned to particular roles - eg a user with case worker access to H2H cannot be assigned as a case manager on a client.
Other minor changes include the new privacy disclaimer on the login screen and the My agency/My programs drop down box when adding a service/task now defaults to the 'My agency option'.
Instructions for using these new repeat services functions
New staff should:
- log on to the H2H training environment
- read through the reference manual
- work through the training environment with the support of other agency staff members who already use H2H
- read the H2H frequently asked questions
- read through the H2H top tips:
If the manager of a new staff member who has undertaken all of the above feels that formal training is needed, the manager should contact DCSIHousingH2H@dcsi.sa.gov.au.
New user and refresher courses
A one day course conducted monthly that is aimed at new users and existing users who need a refresher.
To register phone the H2H team on 8207 0190 or email DCSIHousingH2H@dcsi.sa.gov.au
Program Manager training
A module aimed at team leaders and managers. Sessions include a
- a high level overview of the system
- data capture and availability
- manager responsibilites
- user access authorisation.
Super User Training
A one day course that will upskill confident H2H users to provide basic training and support to colleagues and other services.
Super users are ideally users who make regular use of the system in their day to day work.
Super users are often called upon to test new functions in H2H prior to their release.
To register contact the H2H team on 8207 0190 or email DCSIHousingH2H@dcsi.sa.gov.au.
Only authorised staff members from specialist homelessness agencies and the Department for Communities and Social Inclusion will be able to access H2H. When applying for access it is important to first read the H2H user role descriptions.
These forms support the administration of system access for agency staff:
Using the H2H system
Click on the icon below to access H2H.
The Reference Manual for the H2H system is available in relevant sections.
When a clients permission is required
Clients must be:
- told why their information is being recorded
- told how the information will be used
- provided with the notice of information provision, which provides this information.
The notice of information states that:
- clients must give their personal information to an agency in order to receive a service
- agencies are required to provide de-personalised information to State and Commonwealth governments.
Clients must give their permission before information can be shared or exchanged with another agency. This permission can be given:
Agencies can enter client information directly into the H2H system, or collect information on paper-based H2H forms for later entry in to the system.Explanation of all H2H forms and when to use them
Add a new client and intake (Form 1)
Update details of an existing client prior to entering into H2H (Form 2)
Services needed and provided or referred prior to entering into H2H (Form 3)
Client assessment prior to entering into H2H (Form 4)
Detail on an exiting client prior to entering into H2H (Form 5)
Agency staff who need help with H2H should first consult their training and reference manual and check with a colleague.
Phone: 1300 705 336
You may need to send a screen shot to the helpdesk to demonstrate the problem.
Agencies can also email comments, feedback and suggestions on the H2H system to DCSIHousingH2H@dcsi.sa.gov.au.
Phone: 8207 0190
On this site
Australian Institute of Health and Welfare
Specialist Homelessness Services Directory
SHS Collection Manual
IT requirements - check-list for agencies
Family safety framework form