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Housing, property and land

Organising repairs at your property

On this page:

Organising repairs
How long repairs take
Doing your own repairs
Your responsibilities as a tenant

Organising repairs

You can organise maintenance by contacting Housing SA maintenance on phone 131 288 between 7am and 7pm.

Emergency repairs - eg gas leaks, can be reported to 131 288 at any time.

Your call can be dealt with quickly if have the following information ready:

your address, name and phone number
your customer number
details about the type and location of the repairs
a time when you will be at home to let a contractor in to your property.

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How long repairs take

Housing SA will assess your request to determine how urgent repairs are.

Urgent repairs

Urgent repairs are a top priority and are carried out within 24 hours. Urgent repairs can include:

damage caused by a disaster - eg storm damage, fallen trees, major flooding
major roof leaks
burst water pipes
a gas leak inside your home
fire damage
any damage that makes your home unsafe.

If you report any damage as urgent you must be home to give the contractor access to your property. If you are not at home you will be charged a call-out fee and the request for repairs will be cancelled.

Non urgent repairs

If the damage isn't assessed as urgent it may need to be inspected by Housing SA to determine if the work will be carried out. Non-urgent repairs will be carried out within 14 days but others may need to be completed later. Non urgent repairs can include:

tiling
wall cracking
concreting
fencing
replacing kitchen fixtures

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Doing your own repairs

You are responsible for your own safety when working around the house. Do not attempt a task if it may be dangerous.

Contact Housing SA maintenance first if you think you can carry out some maintenance or repair work yourself. They will tell you of any standards that need to be met before you get started. You should also contact your local council to check if there are any regulations that need to be considered.

You must get Housing SA approval if you want to make any alterations, additions or improvements to your property.

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