The six South Australian HACC Service Principles
are intended as a starting point - they can be reviewed and amended - but they form the basis for how the sector can work together to implement change.
Each principle is defined through a brief explanation. A series of stories are then provided that explore the relevance and potential of these principles to the lives of people who receive HACC services.
A number of resources
are available to help agencies implement the HACC service principles. These are described on this page
Better Practice Project
The Better Practice Project , funded by HACC, works with a large range of agencies throughout South Australia across the sectors of aged care, disability, mental health, vulnerable adults and ethnic community services.
The Project provides support, information, training, resource development, mentoring and consultation around the review and development of service models, in partnership with these agencies.
A DVD, Positive Ageing: It's more than just years, has been developed as a learning resource for Better Practice Project participants.
Collaborative projects are funded through the HACC program in the north, east, west, south and Adelaide Hills regions to improve community services, consumer outcomes and community supports for older people, carers and people with a disability.Northern Collaborative Project Western Linkages Southern Services Reform Group Eastern Collaborative Project
Innovative Ideas funding
Specific one-off funding is provided to agencies to build sector knowledge and commitment to new directions in service provision. Three workgroups have been set up to share information among service providers.
The Innovative Ideas Funding Forum was held in March 2011. The forum outlined:
- the purpose of innovative ideas
- working with Disability, Ageing and Carers
- service agreements and expected reported outcomes (Annexure A, B and C) actions and strategies
- collaborative partnerships
- service providers working together within one of the three innovative ideas workgroups:
- alternative models
- service practice Review
- social engagement.
Annexure A: project workplan template
Annexure B: progress report template
Annexure C: final report template
Alternative Models workgroup documents
Service Practice Review workgroup documents
Social Engagement workgroup documents
IIF Collated Progress Report September 2011
IIF Second Collated Progress Report March 2012
Innovative Ideas funding - June 2012 - Executive Summaries
HACC Service Principles Projects
During 2011-2012, Disability, Ageing and Carers (DAC) in conjunction with the Home and Community Care (HACC) Reforms Reference Group Sub-committee, commissioned two projects as components of service reform. These projects provide a framework and resources for services wishing to:
- understand the most effective ways to engage consumers and carers in all levels of service planning, design and evaluation
- evaluate the implementation of the HACC Service Principles and how these haveimpacted on people receiving HACC services.
A literature review and frameworks have been completed for each project and is available below.
Service Principles Consumer and Carer Participation Framework Project
The Consumer and Carer Participation Framework was developed as part of a series of projects. The intention was to develop a consistent method of approach for DAC and HACC funded agencies and their staff and volunteers to achieve meaningful consumer involvement.
The consultant engaged for the project conducted a literature review to identify strategies for effective approaches to consumer and carer participation and the application of these to HACC services. The literature review summarises key themes regarding consumer participation, and identifies barriers, success factors, evaluation issues and issues relating to the involvement of culturally and linguistically diverse groups.
Findings from the literature review informed strategies for the draft Consumer and Carer Participation Framework.
In February 2012 consultations with consumers, carers and service providers were held to seek feedback on both the Consumer and Carer Participation and the Framework Evaluation Framework. Feedback from the consultation contributed to the development of the final frameworks.
The Literature Review and Consumer and Carer Framework are available below.
HACC SP Consumer Carer Participation Project Report May 2012
HACC SP Consumer and Carer Plan and Reserach Project - Literature review
Service Principles Evaluation Framework Project
The HACC Services Principles Evaluation Framework project was undertaken concurrently with the Consumer and Carer Participation Project. The idea behind the development of an evaluation framework is to provide agencies with an optional evaluation approach that is aligned with the HACC Service Principles.
A literature review in the health and community sectors occurred to identify best practice in evaluation. The literature review examined evaluation studies that are of potential relevance in terms of evaluation methodologies to form an evaluation framework for the HACC Service Principles.
The Evaluation Framework was developed as a result of the literature review and consultation with consumers, carers and agencies.
HACC SP Evaluation Plan and Research Project - Literature Review
HACC SP Evaluation Project Report May 2012