Service SA - COVID-19 An update from Service SA
Visit our COVID-19 page for information regarding service changes and implemented safety measures.
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COVID-19 An update from Service SA

The safety of customers and staff remains our highest priority in the face of community concerns relating to COVID-19 (coronavirus).

Service SA customer service centres and the contact centre remain open however a number of measures have been put in place to help stop the spread of COVID-19.

If you do need to attend a Service SA centre, to prioritise the health and safety of staff and customers, the following measures have been introduced:

  • Increased frequency of cleaning
  • Social distancing protocols maintaining a distance of 1.5m between other customers and staff and reducing the number of people in centres in line with protocols for indoor gatherings
  • Reduced customer seating capacity in waiting areas at all centres.

Find more information about online options and changes to services below.

A list of transactions that can be completed online is available on the Service SA transactions and services list page.

Additional transactions available by phone or email

Service SA is now able to accept an increased range of applications via phone or email. An updated list of email and phone transactions is available below.

Note, for email applications, please ensure that a phone number is provided. A Service SA Customer Service Officer will contact you to arrange payment.

To maintain the integrity of your financial details, credit card information cannot be accepted via email. If your application is emailed with credit card details, your application will not be processed and the email will be destroyed.  You will be advised should this occur.

How do I reapply for my licence after a disqualification or cancellation?

If you are eligible to obtain your licence after a disqualification or cancellation, please:

  • Scan and email a completed application form to servicesa@sa.gov.au, or
  • Call Service SA on 13 10 84.

How do I renew my licence if I need a new photograph?

An automatic 12 month extension to the photo expiry date has been granted for customers whose photo is expiring this year. One year licence renewals can now be completed online.

I have received a Notice of Disqualification in the mail, how do I acknowledge it?

You can now scan (or take a photo) and email your signed disqualification notice along with a copy of your driver’s licence to servicesa@sa.gov.au.

If you have not acknowledged and paid for your disqualification before the due date, and it has progressed to the second notice, your application cannot be accepted by email. Please refer to the notice for payment options.

How do I transfer a vehicle registration into my name?

  • Complete the transfer in your mySA GOV account, or
  • Scan and email the completed transfer of registration to servicesa@sa.gov.au.

How do I notify that I have sold a vehicle?

  • Complete the Notice of Disposal in your mySA GOV account, or
  • Scan and email the Notice of Disposal to servicesa@sa.gov.au.

How do I renew a registration that requires an inspection?

  • Call Service SA on 13 10 84.

How do I cancel my registration?

  • Cancel your registration in your mySA GOV account, or
  • Scan and email your application to servicesa@sa.gov.au.

An exemption from the requirement to surrender a plate will be granted.

How do I collect number plates that I have ordered?

  • Call Service SA on 13 10 84.

How do I apply for a concession on my registration or driver’s licence?

How do I apply for a primary producer concession?

Can I apply for another temporary driving permit if my current one expires? (overseas licence holders only)

If your existing temporary driving permit is due to expire a second permit may be issued.

If you need assistance, please call Service SA on 13 10 84. Please be patient while we work to help you as quickly as possible.

Assistance for customers impacted by COVID-19 restrictions

A number of instances have been identified where a customer may incur a late fee or need to pay a higher fee as they were unable to complete a transaction due to self-isolation or other circumstances relating to COVID-19.

To assist customers who meet criteria, the following arrangements have been put in place:

Unregistered vehicle permit

A refund can be issued if the permit has been issued but unable to be used prior to commencement.

Notice of disqualification

The service fee for a second Notice can be waived if a customer is unable to acknowledge the first Notice of Disqualification.

Application for transfer of registration

The late fee may be waived if a customer is unable to complete a transfer within 14 days.

Cancellation of a vehicle inspection booking

If less than 24 hours’ notice is provided for an inspection booking cancellation the administration fee can be waived.

Renew a learner's permit If your learner’s permit expired on or after 10 April 2020, the administration fee can be waived for learner’s permit renewals completed before 1 August 2020.

If you are impacted by the above, please call Service SA on 13 10 84 for assistance.

Tests and courses offered at customer service centres

Learner drivers moving to their Provisional Licence

From 1 July 2020 learner’s permit holders will no longer be exempt from the requirement to pass a Hazard Perception Test, and must meet the following requirements before a provisional driver’s licence can be issued:

  • held a Learner’s Permit for the required minimum period of time (at least 12 months if you are under 25, at least 6 months if you are over 25);
  • Completed the minimum of 75 hours of supervised driving;
  • Passed Competency Based Training (CBT) or the Vehicle on Road Test (VORT); and
  • Passed a Hazard Perception Test.

Bookings for the Hazard Perception Test are essential at all customer service centres (including regional). Please call Service SA on 13 10 84. Please note, the first bookings will be available from 1 July 2020.

Recommencement of Learner Theory and Boat Licence Tests in customer service centres

Service SA, with advice from health officials, has resumed conducting learner theory and boat theory testing with COVID-19 safety provisions in place.

For new learner’s permit and boat licence applicants, including in regional areas, please call 13 10 84 to make a booking to sit the learner theory test.

Please note that Service SA is expecting a high volume of calls and your patience is appreciated.

Testing will be limited as per available space in each centre to ensure social distancing protocols can be followed with no more than one person per 4 square metres. Additional cleaning of equipment and adjacent areas will also take place.

Recommencement of Rider Safe motorcycle training courses

Service SA has recommenced basic and advanced Rider Safe motorcycle training courses. Payment for new bookings can be arranged by contacting Service SA on 13 10 84.

Capacity for each course will be restricted to ensure compliance with social distancing protocols, which may cause delays in securing your place. Your patience is appreciated while we work to return this training in a safe manner.

All Rider Safe venues are being cleaned daily when courses are run. Bikes will continue to be cleaned before and after use, however students will be required to provide their own helmet.

To reduce your need to visit our centres, many of our services are now available online or by phone or email. Before you visit a centre, please check if the transaction or service you require is available via an alternate method at www.service.sa.gov.au or call Service SA on 13 10 84 for assistance.

Medical and Certificate of Fitness changes

Important information for customers who need to submit a Certificate of Fitness (commonly known as a “Medical Certificate”)

To alleviate pressure on the health system in response to the COVID-19 pandemic, temporary measures were put in place for licence holders required to submit a Certificate of Fitness.

From September 20 2020, the Certificate of Fitness process for licence holders will re-commence.  If you are required to submit a Certificate of Fitness, a certificate will be posted to you.  The certificate will be required to be completed by your health professional and returned to Service SA by the due date.

For more information, please visit our Medical fitness to drive page.

Professional driver training and testing

Driver training and testing in light vehicles resumed on 1 June 2020.

Driving instructors re-commencing testing after COVID 19 restrictions are required to create a COVID-Safe Plan. This Plan is to outline how instructors and students will be kept safe from COVID-19. The plan must be available at the place of work (vehicle). If an instructor does not have a completed Plan, the Plan is not available in the vehicle or an instructor does not comply with current Directions, a fine of up to $5,000 can be issued.

Under the Plan, the following directions for the driver training industry must be followed:

  • The steering wheel and other frequently touched surfaces must be cleaned between drivers.
  • Attendance records, including name, phone number or email address, and date and time must be kept.

For more information on the requirements that apply to the step 2 reopening please go to COVID-Safe Plan.

Frequently Asked Questions

Are any Service SA centres closed?

All Service SA centres remain open. However, prior to attending a centre please check if you can complete your transaction online or via phone. Keep an eye on this site for updates.

My licence is due for renewal but I need a new photo, do I have to come in to a centre?

An automatic 12 month extension to the photo expiry date has been granted for customers whose photo is expiring this year. A one year licence renewal can be completed online.

Can I sit my Learner’s Theory Test?

Service SA, with advice from health officials, has resumed conducting learner theory testing with suitable COVID-19 safety provisions in place.

For new learner’s permit applicants, including in regional areas, please call 13 10 84 to make a booking to sit the learner theory test.

Please note that Service SA is expecting a high volume of calls and your patience is appreciated.

Can I get my P1 licence without sitting the Hazard Perception Test?

From 1 July 2020 learner’s permit holders will no longer be exempt from the requirement to pass a Hazard Perception Test, and must meet the following requirements before a provisional driver’s licence can be issued:

  • held a Learner’s Permit for the required minimum period of time (at least 12 months if you are under 25, at least 6 months if you are over 25);
  • Completed the minimum of 75 hours of supervised driving;
  • Passed Competency Based Training (CBT) or the Vehicle on Road Test (VORT); and
  • Passed a Hazard Perception Test.

Bookings for the Hazard Perception Test are essential at all customer service centres (including regional). Please call Service SA on 13 10 84. Please note, the first bookings will be available from 1 July 2020.

Where can I get Driver’s and Heavy Vehicle Handbooks?

The Driver’s Handbook and Heavy Vehicle Driver’s Handbook are available online via the MyLicence website.

Where can I get a heavy vehicle log book/diary from?

You can obtain a National Work Diary from any Service SA centre.  If your work diary has been completed, lost, stolen or destroyed, please contact the National Heavy Vehicle Regulator (NHVR) to use a supplementary record for up to 30 business days until you purchase a replacement work diary. If using a supplementary record, you must contact the NHVR within 2 days of your work diary being completed, lost, stolen or destroyed.

Can I book a Basic or Advanced Rider Safe course?

Yes, Service SA has recommenced basic and advanced Rider Safe motorcycle training courses.

Service SA will contact customers who previously had their Rider Safe booking cancelled to arrange a new date and time. Payment for new bookings can be arranged by contacting Service SA on 13 10 84.

Capacity for each course will be restricted to ensure compliance with social distancing protocols, which may cause delays in securing your place. Your patience is appreciated while we work to return this training in a safe manner.

All Rider Safe venues are being cleaned daily when courses are run. Bikes will continue to be cleaned before and after use, however students will be required to provide their own helmet.

I have an overseas licence that I need to transfer to a South Australian licence. Can I still do this?

If you have moved to South Australia you can drive on your overseas licence for up to 90 days. To continue driving after 90 days, you must apply for an SA licence. Depending on the country your overseas licence was issued, you may be required to pass a theory test.

Find out if you need to sit a theory test to transfer your overseas driver's licence.

If you are required to pass a theory test, please contact Service SA on 13 10 84 to book your theory test.

Overseas licence holders that were issued their first temporary driving permit during the temporary cessation of theory tests will be required to successfully complete the theory test prior to the issue of a South Australian driver’s licence.  If you have been issued a temporary driving permit and fail a practical test after 1 June 2020, you will be required to apply for a learner’s permit until you successfully pass a practical driving test.