Document Verification Service

South Australia is part of the Australian Government's initiative to improve identity security. We use their Document Verification Service to confirm that your Australian identity documents are authentic.

The service checks if the details on your document match the original government record held by the document issuer. It usually provides a simple 'yes' or 'no' result to confirm the document is valid and belongs to you. It does not check facial images.

Privacy collection notice for verifying your identity

Why we collect your information

Service SA collects your information on behalf of the:

• Registrar of Motor Vehicles
• Department for Infrastructure and Transport.

We need to collect personal information about you to verify your identity so you can securely transact with us.

Information we collect

You may be asked for the following:

• your personal details:
  • full name
  • date of birth
  • gender
  • image
  • height
  • eye colour
  • contact details, such as address, email and phone number
  • proof of any previous names
  • driver’s licence number
  • proof of age card number
• evidence of identity information:
  • passport
  • driver’s licence
  • Medicare card
  • visa or immigration details.
• any other information or evidence to verify your identity, if required.

How your information is used

We use your information to verify your identity and documents with the Document Verification Service.

The service checks the document details with the document issuer. This helps us confirm the documents are authentic and belong to you.

If you don't provide your information

If you choose not to provide the information, we may not be able to complete the transaction.

Who we may share your information with

We may share your information under section 139D of the Motor Vehicles Act 1959:

• as required or authorised under the Motor Vehicles Act 1959 or any other Act
• with your consent
• about administering:
  • the Motor Vehicles Act 1959
  • the Heavy Vehicle National Law (South Australia) 2013
  • the Heavy Vehicle National Regulations (South Australia)
  • the local regulations made under the Heavy Vehicle National Law (South Australia) Act 2013
• to a public authority of any jurisdiction for law enforcement or a prescribed public authority of any jurisdiction
• to a court or about any legal proceedings
• as needed for:
  • the Fines Enforcement and Debt Recovery Act 2017
  • part 4 division 3 of the Local Nuisance and Litter Control Act 2016
  • section 5D of the Environment Protection Act 1993
• according to the guidelines under the Motor Vehicles Regulations 2025.

We may also share your information according to the IPPI, or a data sharing agreement made under the Public Sector (Data Sharing) Act 2016.

How we protect your personal information

We follow the:

• Government of South Australia's Information Privacy Principles Instruction (IPPI)
• privacy provisions under the Motor Vehicles Act 1959
• Australian Privacy Principles for verifying your identity documents with the Document Verification Service.

Your rights

Subject to legal requirements, your rights about your personal information include:

• the right to ask us what personal information we have recorded
• the right to ask us to correct your personal information
• the right to refuse to have your identity documents verified with the document issuer via the Document Verification Service. This may affect your ability to transact with us.

More information

For more details, visit the Australian Government’s ID Match website.

Contact us

If you need to make a complaint or ask a question about how we collect, use or protect your information, you can:

• phone us on 13 10 84
• visit SA.GOV.AU to find your nearest Service SA centre.